Our terms and conditions of use
CYCLES ET SPORTS
Place du Docteur Faure
38250 Bourg d'Oisans
Is a on line sales shop meant to the sale of sport goods and items relating to cycling only.
This website is intended to private individuals, clubs, works councils and firms committees.
Owner of the website : KAPHY SAS
Address : Place Docteur Faure 38520 LE BOURG D'OISANS - FRANCE
RCS : RCS Grenoble B 387 731 003
SIRET : 387 731 003 00068
Activity code APE : 4764Z
VAT intercommunal FR61387731003
How to put in an order ?
After having chosen the type of item on the menu on the left in column, all you have to do is to select among the articles you want by clicking on the logo "include in my basket".
The basket is displayed on the screen.
you can cancel your order, or carry on with it or end it.
If you decide to end your order, you fill in your name and address and your mode of delivery.
Then the summary of your order, the adress of delivery and the adress of billing are displayed on the screem.
To validate the order, all the orders have to be put in by the identification of " a customer account". This identification is free and the data collection is strictly confidential and under no cifcumstances it can be the subject to a marketing or commercial processing.
The net surfer's customer account is highly confidential. It is link to a highly confidential password created by the net surfer himself.
At last you choose the mode of payment that suits you
After validation of your order, you get an electronic message that sums up the whole items linked to your order and is the prove of the recording of your order aon internet server.
The prices given on this website are VAT prices. in Euros for metropolitan France and CEE.
The VAT at 20 % is automaticlly calculated and the total amount of the basket is given all taxes included.
Postage and packing are charged up extra for your order. They are free when :
the customer comes to get his order at the shop,
the order amount is greater than 99.00 euros VAT, France Metropolitan only.
Payement of the order
The order is paid subject to availability of all the articles.
We confirm you the availability by E-mail or a phone coll.
The order will be sent after the receipt of the payment.
If no receipt of payment 7 days after our confirmation, your order will be canceled.
What about the delivery time ?
This service allows a delivery under 48h in Metropolitan France. Yet, we cannot guarantee these delivery dates at 100%.
So, you must allow an average of 5 days from the date of the receipt of your order and the date of delivering at your address.
If you are absent, the postman leaves an advice of passage.
The customer is invited to contact CYCLES ET SPORTS if the parcel was not delivered so that we could make a complain or open an inquiery to search for the parcel.
When the customer gets the parcel, if he notices that the parcel has been opened, or torn or damaged, the customer must have reservations about it to the postman or the delivery man before signing the delivery slip.This reservation will prove it incase of contesting (if an article has disappeared or has been damaged).
Our responsability will not be involded if te parcel has been lost or for a delivery delay.
What are the modes of payment ?
BY CREDIT CARD ON LINE WIHT SECURED PAYMENT
To pay with a credit card on the site, only give your name and adress, fill your basket, choose the secured payment on the site (credit card), then give on the secured site the references of your credit card (number, expiration date, name and address, visual crytogram with 3 numbers).
If the delivery address is different from your address or if we do not find you in the phone or electronic directory, thanks to send us a proof of address so that the sending of your order will not be delayed. This security is applied only for the first order (credit card lost).
BY BANK TRANSFER
You are invited to pay our bills by transfer to our bank. You have to pay all the fees.
Beneficiary : KAPHY SAS
Bank code : 10468
Counter Code : 02412
Count number : 12346000200
Key : 60
IBAN : FR76 1046 8024 1212 3460 0020 060
BIC : RALPFR2G
The amount is credited during the fist 24 hours (working day) and you order will be handled when we receive the payment.
CYCLES ET SPORTS OFFERS YOU the total managment of CLIC & PAY, the purchase of the internet transaction up to the bank deposit.
So, the number of your credit card is only kown by CLIC & PAY, and does not pass in transit through our servers.
After having registed his order and his name and adress, the internet surfer chooses to pay his purchase on line by clicking on the logo correspondind to his credit card (CB, Visa, Eurocard / Mastercard, JCB, American Express, Pluriel de la société de financement spécialisé Franfinance…)displayed on the shopping site. A link is made with the server of payment CLIC & PAY, space which manages the different stages of the transaction according to the protocol of secured exchanges encrypting informations.(SSL : Secure Socket Layer).
How to return the goods ?
We take the best care to satisfy you.
Yet, if the product you have ordered does not suit you, you can sent it back within a period of 7 days after the receipt. Article L 121-20 of the consumption:
"The customer as a period of 7 days to exert his right of retraction without having to justify any reasons and neither having to pay penalities, except, if need be, the return costs."
You have to pay the return costs. The goods must be in perfect order ( look and working order ). They must be sent back in their original packaging.
Then, we will refund the item(s) ( price of the article without the price of carriage ).
For any return or complain, you are invited to send us by e-mail email@example.com the details of the problem you have had.
PROCEDURE FOLLOWED IN CASE OF OUTSTANDING PAYMENTS
In the case of outstanding payments, we send two mails to the customer who is at fault in a space of one week.
If we have not received a payment in due form during the 3 weeks according to the date of the sending of the first e-mail, we send the case file to the legal department and the debtor will have to pay the legal fees.
DATA PROTECTION ACT
The information you can leave on our site ( address... ) are only given to CYCLES ET SPORTS.
Any user of internet can ask to be informed of all the informations regarding himself, and if need be, have them amended, in accordance with the data protection act ( 06-01-1978 ), by enquirind at CYCLES ET SPORTS.
Texts, photos, visuals, visual display units ( vdu ) cannot be copied or data linked without our agreement.
The photos of the articles shown on this site are not contractual, the shape or the colour of the articles are open to change.
For any legal litigation, only the lawcourt of GRENOBLE (FRANCE) has the juridiction to act.
In accordance with the provisions of the Consumer Code concerning "the mediation process for consumer disputes", the client has the right to use the mediation service offered by KAPHY SAS free of charge.
The proposed consumer mediator is Mediation - Let's Live Better Together
This mediation mechanism can be joined by:
Postal mail: 465 avenue de la Libération 54000 NANCY
In accordance with Article L 612-2 of the Consumer Code, one of the preconditions for the examination of the dispute by Mediation - Let's Live Better Together is as follows:
The consumer must justify having tried to resolve his dispute directly with KAPHY SAS's Customer Service beforehand, by a complaint made by mail or e-mail.